Cancellation, Return & Refund Policy
Cancellation, Return & Refund Policy
We at Kaleigh have formulated each product to deliver the best possible results, transparently. We hope you will love our products as much as we do.
Order Cancellation
You can cancel your order anytime before it is dispatched — directly from your account under "My Orders", or by contacting us at support@kaleighbeauty.com. Once an order has been shipped, it can no longer be cancelled and will be treated as a return as per the policy below.
Returns & Refunds
We offer refunds / replacements only in the following cases:
- You received a wrong shipment
- You received a damaged product
- You received an expired product
In any of the above cases, please raise a return / replacement request within 5 (five) days from the date of delivery by emailing us at support@kaleighbeauty.com. No return or claim will be valid after 5 days from the date of delivery.
Please allow us 48 hours to review your request. Once approved, we will initiate a reverse pickup and our courier partner will collect the order from your doorstep. Upon receiving the returned order, our team will review it, and if the issue is verified, a refund will be initiated within 24 hours.
We recommend keeping an unboxing video for wrong or damaged product claims. Please note we do not offer returns on used or opened products for hygiene reasons.
